Refund Policy
Last updated: June 23, 2026
Limited 14-day money-back guarantee
If you are not satisfied with your Aailati subscription, you can request a full refund within 14 days of your purchase or renewal date, provided you meet all of the eligibility conditions below.
Refund eligibility conditions
To keep the service fair and sustainable for all families, refunds are granted only when:
- The request is made within 14 days of payment.
- You have used no more than 10 AI actions since the start of the subscription (receipt scans, AI insights, AI chat, briefings, meal suggestions, etc.). Substantial use of AI features is considered material consumption of the service and disqualifies the order from refund.
- No prior refund has been issued on the same account or payment email.
- There are no signs of abuse (e.g. repeat sign-ups, multiple accounts, draining AI resources and then requesting a refund).
Requests that do not meet these conditions, or that fall outside the 14-day window, are reviewed case-by-case and may be denied. Renewals are only refundable if the service has not been materially used after the renewal date.
How to request a refund
Aailati uses Paddle as its Merchant of Record. Paddle handles billing, invoices, and refunds.
- Visit paddle.com and look up your order using the email address you used at checkout, or
- Email us at aailatiapp@gmail.com with your order details and we will forward the refund request.
Cancellation vs refund
You can cancel your subscription at any time from your account's "Manage subscription" option. Cancelling stops future renewals — your access continues until the end of the current paid period. A cancellation alone is not a refund; if you also want your most recent charge refunded, request it as above within 14 days.
Abuse of the refund policy
We reserve the right to deny refunds and permanently close accounts where we detect a pattern of abuse — for example, subscribing, heavily consuming AI resources, and then requesting a refund repeatedly. We may also block the payment email or payment method from future subscriptions.
Processing time
Approved refunds are processed by Paddle, typically within 3–10 business days depending on your bank or card issuer.
Contact
Questions? Email aailatiapp@gmail.com or see our Terms of Service.